Return & Exchange

In-stock items
If you would like to exchange or return an item please fill out an RMA. Have your order number handy and please let us know the reason for the return or exchange. Please do not return items to our address without prior authorization. For returns on all rugs, lamps, chandeliers, sconces and shades that are not defective, we are required to charge a 25% restocking fee. Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 7 days for a refund or exchange. Returned items should be free from dirt and debris. Shipping and gift wrap fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.

Custom orders
Custom orders are not returnable or refundable. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify. You have up to three business days from the date the order was placed to cancel a custom order to have the amount refunded to your credit card. After three days custom orders are non-refundable. Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned.

If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Moorish Treasures reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.

Moorish Treasures does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each type of product but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. We know you'll enjoy the product that is made especially for you!

Returning or exchanging "Free Shipping" items
Several of our products feature free shipping. If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined on our shipping page. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.